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AI, Automation & IT

IT support that picks up the phone.

A local help desk, proactive monitoring, device management and backups for your team, on a fixed monthly fee. So technology stops getting in the way of work.

Get an IT support quoteWhat’s included

Sound familiar?

IT problems shouldn’t be everyone’s second job.

  • “Our IT is whoever is most technical.”

    A proper help desk so your team can get back to their actual jobs.

  • “We only call IT when something’s broken.”

    Proactive monitoring catches problems before they cause downtime.

  • “IT bills are unpredictable.”

    One fixed monthly fee per user, with no surprise invoices.

What’s included

Everything your team needs to stay productive.

  1. 01

    Help desk

    Phone, email and remote support from a Sydney-based team.

  2. 02

    Monitoring

    24/7 monitoring of devices, servers and networks.

  3. 03

    Device management

    Setup, updates, patching and security for laptops and phones.

  4. 04

    User management

    Onboarding, offboarding and access handled properly.

  5. 05

    Backups

    Backups of devices and Microsoft 365, tested regularly.

  6. 06

    IT planning

    Quarterly reviews and a roadmap for upgrades and budget.

How it works

How we get started.

  1. Week 1

    Assess

    We map your systems, workflows and risks, and find the highest-value opportunities.

  2. Week 2

    Plan

    A fixed-price plan with clear priorities, security first, time savers second.

  3. Weeks 3–6

    Implement

    We set up, migrate, build and train your team, with minimal disruption.

  4. Ongoing

    Support

    Monitoring, help desk, updates and a monthly review of what’s working.

FAQ

Questions about Managed IT Support

Do you offer onsite support?

Yes, across Sydney. Most issues are solved remotely in minutes, with onsite visits when needed.

How is pricing calculated?

A fixed fee per user per month, based on the level of support you need.

Can you take over from our current provider?

Yes. We handle the transition, documentation and access handover.

What are your support hours?

Business hours help desk as standard, with after-hours options for critical issues.

Works well with

Related services

Make IT the thing you don’t think about.

Tell us about your team and get a fixed monthly quote.

Get an IT support quoteCall 02 0000 0000